NRMLA Code of Ethics & Professional Responsibility This NRMLA Code of Ethics & Professional Responsibility (Code of Ethics) describes values shared and rules applicable to all members of the National Reverse Mortgage Lenders Association (NRMLA). Under this Code of Ethics, NRMLA Members generally are responsible and will be held responsible for the actions or failures to act of their officers, directors, employees, agents and representatives. As a condition of membership, all NRMLA Members are required to adhere to this Code of Ethics. Accordingly, each NRMLA Member agrees to observe, maintain and adhere to the following set of values: Value 1: Fairness NRMLA Members shall treat consumers with respect and dignity, and in a manner that is fair, reasonable and as they would want to be treated. Value 2: Confidentiality NRMLA Members shall appropriately respect, protect, preserve and safeguard the privacy and confidentiality of information obtained from and about consumers. Value 3: Integrity NRMLA Members shall act with integrity by adhering to the letter and spirit of this Code of Ethics, which includes disclosing potential conflicts of interest to consumers in a timely basis. Value 4: Competence NRMLA Members shall provide services to consumers in a competent manner, acquiring and maintaining necessary and appropriate knowledge, skills and experience to do so, and referring consumers to others who possess such knowledge, skills and experience when they are unable to do so. Value 5: Diligence NRMLA Members shall provide services to consumers with diligence and due care, promptly, thoughtfully, in a manner considerate of the interests of consumers and fully in compliance with all applicable legal and regulatory requirements. Value 6: Professionalism NRMLA Members' conduct shall reflect positively on NRMLA, the profession and the industry. National Aging In Place Council - Code of Conduct www.naipc.org Members of the National Aging in Place Council/Orange County are aware that the future success of businesses related to aging in place depends upon the honor and integrity of all persons engaged in these businesses. To this end, the Orange County Chapter of the National Aging in Place Council has drafted this Code of Conduct. Each member of this council agrees to observe and maintain the following standards of conduct in dealing with the senior community and their families.1.Every member is committed to treating all clients, their families, friends, and advisors with respect and dignity. Treating the client with dignity and respect encompasses many aspects, including answering fully any and all questions raised by a prospective client, returning phone calls promptly, arriving at appointments on time, providing clear legible copies of all paperwork and more. In decisions to purchase aging in place services, often the client will consult with their adult children, other members of their family or another trusted advisor. It is important to treat all of these individuals as you would the client as a matter of due respect. Often these advisors will be integral in the transaction and should be given all the relevant information to help your client make his or her decision.2. Every member is committed to conducting oneself with the utmost honesty and integrity in his or her community. The members of NAIPC recognize that the consumer’s trust is critical for growth and success of our businesses. This means, in all business arrangements, complying with all applicable local, state and federal laws, as well as adhering to the highest standards of honesty and personal integrity. National Aging in Place Council expects each member to strive to exceed expectations in providing a service or selling a product. 3. Every member will take appropriate measures to maintain competence and professionalism in conducting business.NAIPC is comprised of many different professions. NAIPC members expect one another to be informed of new techniques, products, and services as they relate to being able to best serve our clients, through professional education courses, industry conferences, and exchanging information with other professionals. NAIPC can be a resource for helping locate other professionals in your area or courses and conferences that may be of benefit.4. Every member will protect a client’s privacy and confidentiality. In working to avoid impropriety and the appearance of it, every NAIPC member will be careful to protect their client’s privacy. An NAICP Member will only ask for personal information that is necessary to do their work. As necessary, an NAIPC member will explain why he or she is asking for any personal information. Once the client shares information with an NAIPC member, an NAIPC member will be careful to protect confidentiality. An NAIPC member will keep that information safe. An NAIPC member will only share that information with consent from the client.5.Every member promises that any product sold will be consistent with the needs of the client.NAIPC members pride themselves on being trusted resources in their communities. After consulting with a client, an NAIPC member promises that any product recommended will meet the needs of that client as he or she has articulated them to the NAIPC member, the business service or product provider.6. If alternative options are available, an NAIPC member will present all available options it offers that fit the needs of the consumer, as articulated by that consumer.In keeping with the expectations of being a trusted resource in our communities, NAIPC members will present alternative options with the primary purpose of making sure that the client is fully informed when making a decision. 7. Every member will only suggest a third party company he or she knows and trusts.Each member will take reasonable action to investigate the background and procedures of any third parties used as referrals for your clients.8.Every member will take responsibility to report any suspected abuse or violation of the Code of Conduct by a member to the NAIPC\Orange County Chapter or to the National Aging in Place Council. Each member of NAIPC is expected to alert the organization of any suspected violation of this code of conduct or other practices you consider to be questionable. NAIPC members should address their concerns to the leadership who will investigate the situation. 9. Every member will make a good-faith effort to resolve concerns or complaints received from customers regarding any service or product. 10. Every member will encourage clients to talk to family or other trusted advisors before deciding on purchasing a product or service. Family and other trusted advisors are often important in a client’s decision to purchase a product or service. NAIPC advocates that all of clients of NAIPC members should be informed customers, comfortable with any business done with an NAIPC member. To this end, NAIPC members should encourage their clients to discuss the decision to purchase a product or service of an NAIPC member with the client’s family members or trusted advisors. To ensure the client’s family and trusted advisors have full knowledge of any pending business, NAIPC members should express his or her willingness to consult directly with clients’ family members and other advisors. I understand and agree to abide by these terms of the NAIPC Code of Conduct. I agree to avoid any action that would place my company in violation of these terms. In addition I agree to take appropriate action if my company and other members of my company violate the terms of this agreement Signed _____Angella Conrard, Reverse Mortgage Advisor______ Reverse Mortgages; Choosing an Advisor
The reverse mortgage industry is changing rapidly. It is important that when choosing a reverse mortgage advisor, you look for a professional that specializes in these very special loans. We study the industry on a daily basis. We are committed to being dedicated to our borrower not a specifc product or sale. Your advisor needs to have the skill level to ask questions that will define what products you should look at and if a reverse mortgage is appropriate for your situation. There are several new reverse mortgage products on the market. Each program has unique nuances that your advisor needs to be familiar with. |
